International Orders

BUCK-TICK OFFICIAL WEB SHOP(hereinafter, "BUCK-TICK Shop") does not directly ship outside Japan.
Customers who want overseas shipping can use the FROM JAPAN overseas purchasing/delivery service.
FROM JAPAN can purchase the product for you and ship it to your address outside Japan. To use this service, you must register and become a FROM JAPAN member.
Read the Note below and agree to them to use the service.

Instructions

  • step1

    Click on the FROM JAPAN banner.

    For the product you want to purchase, click on the FROM JAPAN banner. You will then go to the FROM JAPAN website.
    *This banner is displayed only to customers outside Japan.
  • step2

    Placing an Order at the FROM JAPAN Website

    Purchasing instructions for FROM JAPAN will be displayed.
    Follow the instructions and execute the purchasing request (FROM JAPAN ordering procedure).

    Note that the FROM JAPAN service will bill you for two payments:

    • ・The first payment is for the product purchase.
    • ・The second payment is for shipping and other fees.
    For details, see here.
  • step3

    Shipping After Completing Payment

    After the payment procedure with FROM JAPAN is completed,
    FROM JAPAN will ship the product to you.

    *Note that EMTG that operates the BUCK-TICK Shop is unable to answer any inquiries about anything other than what is written on this web page. We cannot answer any questions about FROM JAPAN's website, services, and procedures and about product delivery times and methods.

About using FROM JAPAN to purchase products offered only to FISH TANK members

To purchase a product offered only to FISH TANK members, your registered membership information (EMTG ID, birthdate, and name) will be required.
*Note that if you enter any incorrect information, the purchase might not be possible.

  • step1

    Click on "Leave comment".

    On the manual estimate request page under "Comments", click on "Leave comment".
  • step2

    Enter your membership information.

    Under "Comments", for the FISH TANK membership information, enter your registered information (EMTG ID, birthdate, and full name), and request a manual estimate.

    If the information you enter does not match your FISH TANK membership information or if it cannot be verified, FROM JAPAN will contact you. If your information cannot be verified, you might not be able to make the purchase.

Note

  • ・FROM JAPAN for proxy purchasing and BUCK-TICK OFFICIAL WEB SHOP are operated by different companies. For inquiries about FROM JAPAN, contact the FROM JAPAN customer support. Such inquiries cannot be answered by EMTG which operates BUCK-TICK Shop.
  • ・The purchasing procedure and terms of use for FROM JAPAN are different from BUCK-TICK OFFICIAL WEB SHOP's. When using FROM JAPAN services, check FROM JAPAN's terms of use, cautions, explanations, etc. If you have any questions, contact FROM JAPAN.
  • ・The process of requesting a manual estimate from FROM JAPAN and completing the proxy purchase may take some time. If the product has a limited quantity, it may sell out before you complete the purchase.
  • ・If you do not enter your correct membership information, you may not be able to purchase a FISH TANK product for members only.
  • ・EMTG which operates the BUCK-TICK Shop cannot be held liable for any problems with any product shipped by FROM JAPAN; any overseas delivery problems (product loss or damage during shipment); and any problems with the contract, negotiations, and transactions between you and FROM JAPAN.
 

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